IT Support Technician IoT | IT Support Techniker IOT (m/w/d)

Job Summary

This role involves providing specialized IT support focusing on Internet of Things (IoT) devices and sensors for a leading global technology company. Day-to-day responsibilities include the installation, configuration, and testing of new IoT hardware directly at customer sites. The technician will be responsible for identifying and prioritizing support tickets related to IoT devices, meticulously logging progress, and updating resolution status. A key aspect of the job is collaborating with technical specialists to diagnose complex issues and escalating unresolved problems to the appropriate internal teams. This position requires strong customer focus, problem-solving skills, and the ability to work effectively within an international team spanning multiple countries, making it an excellent opportunity for a hands-on technician interested in cutting-edge technology.