2nd Level IoT Support Specialist (Aviation Industry) | 2nd Level IOT Support /Luftfahrtbranche (m/w/d)

Job Summary

This role involves providing critical 2nd Level support for IoT devices and sensors specifically within the aviation sector, working directly with a major client like Airbus. Day-to-day responsibilities include the installation, configuration, and testing of new IoT hardware, managing and prioritizing user tickets, and meticulously logging solution progress. The specialist will collaborate closely with technical experts to diagnose complex issues and escalate unresolved problems to the next support tier. The position requires excellent customer focus, strong problem-solving skills, and basic familiarity with hand tools, such as riveting tools, necessary for device installation. Success in this role demands good communication skills in both German and English and the ability to thrive in a geographically dispersed global team spanning Europe and India.