In-House Service Technician | Service Techniker im Innendienst (m/w/d)

Job Summary

This role, based in Hilden (near Düsseldorf), involves the critical repair, troubleshooting, and maintenance of laboratory equipment for QIAGEN customers. The In-House Service Technician will manage the entire repair workflow, from goods receipt to dispatch, ensuring compliance with strict internal quality management guidelines and customer-specific work instructions. A key focus is maintaining high customer satisfaction by tracking service goals and key performance indicators. Candidates should possess a technical qualification in fields such as medical technology, electronics, or mechatronics, coupled with at least three years of experience in service support or after-sales service, preferably involving medical devices. Fluency in both German and English is mandatory, alongside proficiency in Microsoft Office applications, making this an excellent opportunity for a meticulous and self-reliant technical professional seeking continuous development in a specialized field.