Service Desk Employee | Service Desk Mitarbeiter (m/w/d) - Referenznummer: 181125-1-HAM

Job Summary

The BFI Group, an established IT service provider operating successfully in the German market since 1998, is seeking a Service Desk Employee in Hamburg to join their expanding team. This role is crucial for maintaining seamless IT operations for major clients. Day-to-day responsibilities include receiving, prioritizing, classifying, and meticulously documenting incoming software and hardware disruptions within a ticketing system. The employee will perform initial error analyses, initiate corrective actions, provide first-level support via remote assistance, and escalate complex issues to subsequent support units when necessary. The ideal candidate must possess a completed IT vocational training or equivalent qualification, initial professional experience in 1st or 2nd level support, and proficiency in Windows 10 and Microsoft Office 365. This position offers an above-tariff, fixed monthly salary, individual training opportunities, and the chance to gain valuable experience in complex project environments, making it attractive for both experienced professionals and career starters.