IT Support Technician | IT-Support Techniker (m/w/d) - Referenznummer: 171125-1-HHH
BFI Informationssysteme GmbH
Job Summary
This role, based in Hamburg, involves providing comprehensive IT support, focusing heavily on IMAC-D processes (Install, Move, Add, Change, Delete) for various hardware including PCs, notebooks, multi-function and label printers, mobile data terminals, and barcode scanners. The technician will be responsible for deploying, delivering, and setting up equipment according to work orders and the asset system. A key part of the job is managing Break & Fix scenarios by resolving fault tickets, offering both remote assistance and on-site support. Ideal candidates possess completed IT vocational training or equivalent qualifications, practical experience with IMAC-D and user support, good knowledge of Windows clients, MS Office, peripheral devices, and basic network technology. This position requires a structured and service-oriented approach, high commitment, and excellent communication skills. It offers the chance to gain valuable experience in complex project environments with reputable companies across Germany, a stable salary, and opportunities for professional development.
Required Skills
Education
Completed IT vocational training or comparable qualification
Experience
- Experience with IMAC-D processes and user support
- Experience using ticket management systems
- Experience using asset management systems
Languages
Additional
- Driver's license Class B
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