IT Support Technician | IT-Support Techniker (m/w/d) - Referenznummer: 171125-1-HHH

BFI Informationssysteme GmbH

Hamburg, Hamburg, Deutschland
Published Nov 17, 2025
Full-time
No information

Job Summary

This role, based in Hamburg, involves providing comprehensive IT support, focusing heavily on IMAC-D processes (Install, Move, Add, Change, Delete) for various hardware including PCs, notebooks, multi-function and label printers, mobile data terminals, and barcode scanners. The technician will be responsible for deploying, delivering, and setting up equipment according to work orders and the asset system. A key part of the job is managing Break & Fix scenarios by resolving fault tickets, offering both remote assistance and on-site support. Ideal candidates possess completed IT vocational training or equivalent qualifications, practical experience with IMAC-D and user support, good knowledge of Windows clients, MS Office, peripheral devices, and basic network technology. This position requires a structured and service-oriented approach, high commitment, and excellent communication skills. It offers the chance to gain valuable experience in complex project environments with reputable companies across Germany, a stable salary, and opportunities for professional development.

Required Skills

Education

Completed IT vocational training or comparable qualification

Experience

  • Experience with IMAC-D processes and user support
  • Experience using ticket management systems
  • Experience using asset management systems

Languages

Not specified

Additional

  • Driver's license Class B