IT Onsite Support Specialist | IT Onsite Supporter (m/w/d)

Job Summary

This role is ideal for an experienced IT professional specializing in onsite support, focusing on maintaining and optimizing complex IT infrastructures in Jena. Day-to-day responsibilities involve the analysis and resolution of intricate hardware and software malfunctions, alongside participating in the operation, maintenance, and optimization of critical IT systems including servers, storage, networking components, and firewalls. The specialist will handle the installation and configuration of hardware and software, conduct monitoring and troubleshooting within existing infrastructures, and provide dedicated support for Windows clients, mobile devices, and printers. Key qualifications include a completed technical education (e.g., as an IT Specialist for System Integration), at least three years of dedicated onsite support experience, detailed knowledge of current Windows operating systems, and proficiency in Second Level Support processes. This position requires structured, ticket-based work and excellent communication skills, making it a critical interface between IT operations and end-users.