IT Onsite Supporter | IT-Onsite Supporter (m/w/d) in Schwerin

Job Summary

This role seeks a technically proficient IT Onsite Supporter in Schwerin to manage daily IT operations and provide essential 1st and 2nd Level support. Day-to-day responsibilities include qualified incident acceptance via ticketing systems and email for both software and hardware issues, prioritizing, classifying, and documenting these disturbances. The supporter will perform error analysis and provide initial solutions through both onsite and remote support. Key tasks also involve setting up and dismantling hardware components, managing asset data, and supporting IT projects, alongside continuous optimization of operating processes. The ideal candidate must have completed vocational training in the IT field or equivalent qualifications, possess experience in 1st and 2nd Level support, and be proficient with Windows 7/10 and Microsoft Office. Strong German fluency is required, and good English skills are desirable, making this an excellent opportunity for a self-starter looking to work in a dynamic IT environment.