Junior IT Support Specialist Service Desk | (Junior) IT-Supporter (m/w/d) Service Desk

Job Summary

This role is perfect for a proactive Junior IT Support Specialist to join a Service Desk team, focusing on providing first-line technical assistance. Day-to-day responsibilities include managing incoming support requests via ticket systems and email, prioritizing and documenting issues, performing initial troubleshooting, and escalating complex problems to higher-level support. The specialist will also maintain asset data and contribute to the knowledge base, while actively participating in IT projects. The ideal candidate will have a foundational IT education, practical experience with Windows operating systems and MS Office products, and a basic understanding of networking and ITIL processes. This position offers a dynamic environment with opportunities for professional development and potential for permanent employment.