IT Support Specialist | Fachinformatiker (m/w/d) IT Support

Job Summary

This role involves providing essential IT support, acting as the first point of contact for software and hardware issues via phone and email. The specialist will perform remote troubleshooting, analyze and resolve technical problems, and meticulously document all incidents within a ticketing system. A key responsibility is to prioritize and classify issues, ensuring timely resolution in accordance with service level agreements, and escalating complex problems to higher-level support teams. The ideal candidate will possess a strong IT background, excellent communication skills, and a customer-focused approach, contributing to a well-maintained knowledge base. This is an attractive opportunity for someone looking to apply their technical expertise in a dynamic support environment.