IT Support Specialist - Client and Peripherals | IT-Support Mitarbeiter (m/w/d) - Bereich Client und Peripherie

Job Summary

This role involves providing essential IT support for end-users within the State Forestry Administration of Rhineland-Palatinate, focusing specifically on client devices and peripherals. The specialist will handle first and second-level support, primarily through a service desk, analyzing and documenting requests in the ticketing system (Matrix 42). Key responsibilities include independent fault analysis and resolution, system monitoring, and managing hardware/software environments, including Microsoft Clients and Citrix Terminal Servers provisioned via SCCM. The ideal candidate must possess a background in IT system integration, excellent knowledge of Windows 11 and Office 2024, and fundamental understanding of network technology and information security. This position offers a challenging, varied, and permanent full-time role within a family-friendly public service environment, requiring strong problem-solving skills, reliability, and the ability to work collaboratively within a competent team.