IT Support Specialist focusing on IT Security | IT-Support Mitarbeiter (m/w/d) - Bereich IT-Sicherheit

Job Summary

This permanent, full-time position as an IT Support Specialist focusing on IT Security is based in Emmelshausen, supporting the state forestry administration of Rhineland-Palatinate. The role is central to maintaining secure and functional IT operations across various sites. Day-to-day responsibilities include providing crucial first-line telephone user support via the Service Desk, meticulously logging and resolving incidents using the ticketing system (currently Matrix 42), and performing system monitoring. A significant component involves second-level support for IT security matters, including enforcing principles like Multi-Factor Authentication (MFA), managing access controls, and handling phishing incidents. Candidates must possess vocational training in IT System Integration, strong foundational knowledge of information security, GDPR compliance, and experience with Microsoft/Citrix environments (SCCM deployment). This role is ideal for a team-oriented professional who excels at troubleshooting, continuous process improvement, and desires a stable public sector career focused on environmental stewardship.