Service Desk Agent | Frankfurt Flughafen: Service Desk Agent (m/w/d) bei der Deutschen Telekom

Job Summary

This role involves working as a First-Level Support Service Desk Agent for a Deutsche Telekom subsidiary at Frankfurt Airport. The core responsibilities include direct telephone and written customer contact, managing inquiries, and opening incidents. You will perform initial troubleshooting attempts according to predefined guidelines and escalate qualified requests to subsequent support groups. Ensuring telephone availability and timely email processing are key tasks, alongside handling dispatcher duties and reporting. The ideal candidate possesses completed vocational training or equivalent professional experience, strong technical understanding, and experience with IT support and ITSM tools. Excellent German skills and basic English knowledge are required, along with flexibility to work in a 5x16 shift system. This full-time position (37 hours/week) offers partial remote work options, making it an attractive opportunity for customer-focused IT professionals.