IT Service Desk Agent | IT Service Desk Agent (m/w/d) bei der Deutschen Telekom

Job Summary

This role involves supporting customers of a Deutsche Telekom subsidiary as an IT Service Desk Agent, primarily working remotely with occasional team meetings in Zwickau. The core responsibilities include handling customer inquiries, providing first-level resolution attempts using standardized solutions, logging incidents and service requests, and escalating issues according to predefined processes. Candidates need strong IT knowledge, technical understanding, proficiency with MS Office, and excellent communication skills for professional telephone conversations. The position requires high flexibility, resilience, and a strong customer-oriented mindset, making it ideal for a dedicated professional seeking a remote-friendly, structured support role within a major telecommunications environment.