Customer Service Implementation and Process Optimization Specialist | Implementation Specialist Customer Service (m/w/d) Implementierung und Prozessoptimierung

Job Summary

This role involves driving cross-departmental digitalization projects and leading the reorganization efforts within Customer Service. The specialist will be responsible for optimizing and automating processes, ensuring structured project execution covering time, cost, and quality aspects. Key day-to-day tasks include coordinating with specialized departments, translating business requirements into IT specifications, and developing concepts for successful implementation. Candidates must possess a degree or equivalent qualification in a relevant field (e.g., Business, IT, Project Management), have initial experience in project work and solution implementation within Customer Service or Operations, and demonstrate strong knowledge of ERP and CRM systems like Salesforce for process optimization. The position is ideal for an analytical and structured professional who can act as a crucial interface between technical teams, project management, and business units, contributing significantly to operational excellence.