IT Support Specialist | IT Support (m/w/d)

Job Summary

This role seeks an experienced IT Support Specialist to join a leading German IT service provider, focusing on delivering essential onsite support for a major client in Reutlingen. The core responsibilities involve comprehensive 1st and 2nd Level troubleshooting, including detailed error analysis and resolution for both hardware and software issues. You will serve as the critical liaison between the client's internal IT department and the end-users, ensuring seamless operations and adherence to service quality standards. Additionally, the position includes specialized tasks within manufacturing and server environments. The ideal candidate must possess a relevant IT qualification (such as an IT Specialist for System Integration), proven experience in onsite support, and strong technical knowledge of Active Directory, particularly group policies and authorization concepts, alongside network fundamentals (DHCP, DNS, Firewalls). The company offers attractive compensation, regulated hours, and excellent opportunities for professional and personal development.