IT Support Specialist | IT Support (m/w/d)

Job Summary

This role offers an excellent opportunity to join one of Europe's leading IT service companies as an IT Support Specialist, providing essential onsite support to end-users. Day-to-day responsibilities include managing incidents and service requests while strictly adhering to Service Level Agreements (SLAs), performing comprehensive troubleshooting for both hardware and software issues, and configuring standard equipment. A key part of the role involves supporting users with their mobile devices (iOS and Android) and ensuring network connectivity by resolving related problems and supporting network components. Candidates should possess a relevant vocational qualification, such as an IT Specialist in System Integration or an IT Systems Electronics Technician, coupled with practical experience in client support and troubleshooting. Proficiency in MS Office and a valid driver's license are mandatory. This position offers a competitive salary (€38,000 - €41,000 gross annual), regulated working hours (7:30 AM - 4:00 PM), and strong potential for permanent employment with the high-profile client, making it an attractive career step in the IT services sector.