Onsite IT Support Specialist | IT-Support (m/w/d) Onsite

Job Summary

This Onsite IT Support Specialist role involves providing essential 1st and 2nd level support for software and hardware issues, ensuring smooth IT operations for the client. Day-to-day tasks include managing and processing IT disruptions via a ticketing system and email, prioritizing tickets, performing detailed error analysis, and delivering initial solutions through remote or direct onsite support. The role also requires handling the setup, dismantling, and relocation of IT hardware, maintaining asset data, and updating the knowledge base. Candidates must possess a completed IT qualification or equivalent experience, strong knowledge of Windows 7/10 and Microsoft Office, and practical experience with ticketing and remote tools. This position is attractive due to its focus on process optimization, involvement in IT projects, and the opportunity for professional development within a recognized employer, offering a potential path to client takeover.