Service Lead, Service Desk | Service Lead (m/w/d) Service Desk

Job Summary

This Service Lead role involves coordinating and actively contributing to the Service Desk team, ensuring the delivery of stable, customer-friendly 1st-Level Support. The successful candidate will be instrumental in structuring the team, driving professional development, and serving as the primary communication interface between external customers and internal delivery units. Key qualifications include proven professional experience in End-User Support, especially 1st-Level, deep foundational knowledge of the MS Office and O365 suite, and practical expertise using various ticketing systems such as Remedy or Jira. Strong written and verbal communication skills are essential, along with a high degree of customer and service orientation. This position offers the chance to lead a vital support function within a well-regarded employer, focusing on operational stability and customer satisfaction.