IT Technician (User Support) in Dresden | IT-Techniker (m/w/d) in Dresden gesucht – Support mit Perspektive

Job Summary

This role seeks an experienced IT Technician to provide comprehensive on-site user support within a diverse, heterogeneous IT infrastructure, specifically serving a scientific user environment in Dresden. The core responsibilities include resolving technical issues for end-users in a solution-oriented and professional manner, managing the installation, configuration, and maintenance of both hardware and software components, and systematically documenting all customer inquiries and solutions within a ticketing system. Candidates must possess a completed IT vocational training or equivalent qualification, strong proficiency with Microsoft client environments, and ideally, initial experience with Linux client installations (Ubuntu/Red Hat). Success in this position requires excellent German fluency, a service-oriented approach, clear communication skills, and the ability to work independently within large IT environments. The position offers an attractive, permanent contract with long-term prospects and opportunities for professional development.