IT Service Coordinator | IT Servicekoordinator (w/m/d)

Job Summary

This role involves coordinating and overseeing IT service operations for a leading European IT service provider. The IT Service Coordinator is responsible for planning, scheduling, and monitoring the deployments of IT Service Technicians, ensuring efficient service delivery. A key daily task is managing the technicians' appointment schedules and coordinating effectively with both customers and internal departments. The coordinator must also monitor compliance with service contracts and Service Level Agreements (SLAs). The ideal candidate possesses a technical background, strong organizational skills, and proficiency in MS Office, ERP, and CRM systems. This position is attractive due to its focus on process optimization, offering continuous professional development through the Bechtle Academy, and providing flexibility in working hours and location, alongside a comprehensive benefits package.