IT Support Specialist (1st Level) | IT Support 1st level (m/w/d)

Job Summary

This role is for an IT Support Specialist focused on providing first-level technical assistance for a leading IT service provider in Europe. Day-to-day, you will be the initial point of contact for users, handling incoming support requests via phone or chat, diagnosing issues, and implementing technical solutions where possible. You will also be responsible for ensuring adherence to Service Level Agreements (SLAs) for assigned tickets and escalating complex issues to second-level support. The ideal candidate will have a background in IT, strong customer service skills, and proficiency in common Microsoft applications. This is an excellent opportunity for both experienced professionals and career starters to join a dynamic team with flat hierarchies and significant career advancement potential within a large, innovative IT company.