IT Service Technician (Field Service) | IT Service Techniker m/w/divers in Vollzeit für Hamburg

Job Summary

This full-time, permanent position in Hamburg seeks an IT Service Technician specializing in mobile field service to ensure seamless IT infrastructure support across various client sites. The role involves implementing, deploying, and supporting IT infrastructure, focusing heavily on end-user device management, including laptops, mobile devices, and printers in complex, networked environments. Day-to-day responsibilities include maintaining SLAs, performing hardware installation/replacement, providing Hands-On/Hands & Eyes support for local networks and servers, and managing assets and inventory data. The ideal candidate possesses a strong background in Microsoft environments (Windows 10/11, Azure AD, M365), experience with OnSite Services, and excellent customer-facing skills. Success requires technical expertise, a willingness to travel for projects, and collaboration with customer IT teams and Service Delivery Managers to meet client requirements.