IT Service Technician | IT Service Techniker (m/w/d)

Job Summary

This role is ideal for an experienced IT Service Technician Agent looking for a permanent, full-time position within a leading German IT service provider. Day-to-day responsibilities center around providing critical 1st Level Support, handling inquiries via telephone, email, and ticketing systems. A core part of the job involves IMAC (Install, Move, Add, Change) services, comprehensive Windows 10 administration, and Active Directory user management. You will also be responsible for maintaining and managing printing infrastructure and ensuring meticulous documentation within the ticket tool. Key qualifications include proven professional experience in IT service, strong knowledge of client hardware (notebooks, desktops, printers), and proficiency in Windows 10 and Active Directory. The position offers high job security, flexible working models for work-life balance, attractive compensation, and continuous professional development opportunities.