IT Service Technician | IT Service Techniker (m/w/d)

Job Summary

This role is ideal for an experienced IT professional ready to provide essential 1st Level Support across various channels (telephone, email, and ticketing systems). Key responsibilities include managing IMAC (Install, Move, Add, Change) services, administering Windows 10 environments, and performing Active Directory user management. The technician will also oversee printer management and ensure thorough documentation within the designated ticket tool. Candidates must possess initial professional experience as an IT Service Technician Agent, strong knowledge of client hardware (laptops, desktops, hybrids, printers), and proven skills in Windows 10 administration. The company offers an indefinite employment contract, flexible hours, competitive compensation, and commitment to continuous professional development, making it an attractive long-term opportunity within a leading German IT service provider.