1st-Level IT Support Specialist | 1st-Level IT-Support (m/w/d)

Job Summary

This role is ideal for a service-oriented IT professional looking to utilize their analytical and problem-solving skills within the IT infrastructure domain in Ostwestfalen. The primary responsibilities involve the classification and analysis of IT incidents related to both hardware and software. The specialist will be responsible for documenting all incidents and requests using a dedicated ticketing system. When initial solutions are not feasible for complex issues, the specialist will escalate them efficiently to the 2nd-Level Support team. Key qualifications include a completed technical education, such as an IT Specialist certification, initial professional experience in IT support, and familiarity with client/server management. This position offers high job security through a permanent contract, flexible working hours, and opportunities for professional development, making it an attractive career step for those seeking stability and growth in technical support.