IT Onsite Technician | IT Onsite Techniker (gn)

Job Summary

This permanent role as an IT Onsite Technician, based in Hamburg, involves being the primary point of contact for end-user support, delivered both remotely and directly on-site. Day-to-day responsibilities include efficiently processing and distributing incoming service tickets, ensuring strict adherence to defined Service Level Agreements (SLAs), and actively participating in the identification, troubleshooting, and resolution of various IT system problems. Success in this position requires proven professional experience in Windows Onsite Support and familiarity with managing Windows operating systems. Candidates must demonstrate precise and appropriate customer communication skills and the ability to collaborate effectively within a team. The position offers an attractive annual salary, 30 days of vacation, flexible working hours for a good work-life balance, and access to extensive professional development opportunities.