Onsite IT Support Specialist | Onsite Support (m/w/d)

Job Summary

This role is for an Onsite IT Support Specialist working for a leading German IT service provider, managing IT infrastructure for numerous clients globally. The specialist will be responsible for hands-on technical support, including the installation and maintenance of notebooks, printers, and peripheral devices directly at the user location. Key daily duties involve analyzing and resolving technical errors related to Windows, network connectivity, and hardware issues. The specialist will manage the entire lifecycle of support requests using ticketing systems, ensuring thorough documentation and follow-up. Furthermore, the role involves setting up new workstations and actively supporting large-scale rollouts and migrations. Candidates must possess a completed qualification, such as an apprenticeship as an IT Specialist for System Integration, coupled with strong troubleshooting skills for client devices and proficiency in Windows and Active Directory environments. The position offers attractive, above-tariff compensation and long-term career stability.