1st Level IT Service Technician | 1st Level IT Servicetechniker (m/w/d)

Job Summary

This role is ideal for an IT professional looking to act as a crucial link between users and technology, providing essential first-level technical support in Berlin or Munich. The Service Technician will be responsible for translating complex computer issues into understandable language and delivering creative solutions for daily system challenges. Key day-to-day tasks include troubleshooting and documenting IT problems in a ticketing system, providing on-site assistance for hardware and software inquiries, installing programs via software distribution, and managing devices such as computers, printers, mobile devices, and networks. The position requires a formal IT qualification, experience in IT support, and proficiency with core enterprise tools like Windows, Active Directory, and Office 365, coupled with fluent German and technical English skills. This full-time, permanent position offers a stable career path within a growing IT service provider.