Onsite IT Technician | Onsite IT Techniker (m/w/d)

Job Summary

This role involves providing essential onsite IT support, focusing on the installation, configuration, and testing of new hardware. The successful candidate will be responsible for managing and prioritizing user tickets, meticulously logging progress, and updating resolution status. A key aspect of the role is collaborating with other technical specialists to diagnose and resolve issues, particularly those related to IoT devices and sensors, escalating complex problems to higher support tiers when necessary. This position is ideal for someone with strong problem-solving abilities, excellent customer service skills, and a foundational understanding of IT hardware and basic data tracking.