IT Staff Member Internal First Level Support | Mitarbeiter IT (m|w|d) Interner First Level Support

Job Summary

This role involves providing essential internal First Level IT support, ensuring the smooth operation of digital solutions for a major healthcare organization in Lower Saxony. The successful candidate will be responsible for receiving, analyzing, and resolving IT disruptions both remotely and on-site for internal customers. Key day-to-day tasks include managing user accounts and roles during the onboarding process, documenting activities in a ticketing system, and executing installations, modifications, and relocations of workstations across various offices. Candidates must possess a solid IT background, several years of experience in on-site service and service desk operations, and proficiency with ITSM tools like OTOBO (OTRS). This position offers a secure, modern workplace with public sector benefits, flexible working hours, and minimal travel, making it an attractive opportunity for professionals seeking stability in Hannover.