Customer Service Manager | Kundenservice Manager (m/w/d)

Job Summary

As a Customer Service Manager, you will serve as the primary communication professional, advising customers on all matters related to health and social insurance. Your daily responsibilities involve managing incoming telephone inquiries, conducting personal consultations, and handling online correspondence via email and app. You will also collaborate closely with internal departments to ensure smooth operations and support sales efforts in acquiring new clients, acting as a crucial external representative of the company. Key requirements include completed vocational training or a degree, ideally in a healthcare field such as Social Insurance Specialist or Medical Assistant, or proven experience in dialogue marketing or a call center environment. Proficiency in MS Office is expected, alongside strong team spirit and communication skills. The position offers significant flexibility, including a 35-hour work week with the option to condense hours into four days, and substantial mobile working opportunities after successful onboarding, making this an attractive role for professionals seeking work-life balance and continuous development through employer-funded training.