IT Technician with iOS Experience | IT-Techniker (m/w/d) mit iOS-Erfahrung in Wörth am Rhein gesucht!

Job Summary

This role seeks an experienced IT Technician specializing in Apple hardware and operating systems (macOS, iOS, iPadOS) to join a team in Wörth am Rhein immediately on a permanent contract. Day-to-day responsibilities involve performing diagnostics, repairs, and scheduled maintenance on Apple devices, including MacBooks, iPhones, and iPads. The technician will handle technical inquiries and support tickets efficiently using CRM or ticketing systems, managing complex technical cases and escalations within customer support. A critical part of the job involves meticulous documentation of all work steps in compliance with internal standards and data protection regulations. Success in this position requires a completed IT qualification, extensive knowledge of Apple hardware and software, familiarity with networking basics (WLAN, VPN), and strong communication skills to provide friendly, solution-oriented customer advice.