IT Technician | IT-Techniker mit IOS-Erfahrung in Wörth am Rhein gesucht (m/w/d)!

Job Summary

This role is for an IT Technician specializing in providing essential hardware and software support for Apple devices (MacBooks, iPhones, and iPads) within the Wörth am Rhein area. Day-to-day responsibilities include performing diagnostics and complex repairs, analyzing and resolving support tickets using professional CRM/Ticketing systems such as ServiceNow or Zendesk, and managing technical escalations, often in collaboration with cross-functional teams. A critical aspect of the job is customer consultation, requiring you to clearly explain technical solutions to users while ensuring meticulous documentation and adherence to strict data protection and security policies. Successful candidates must possess formal IT training, such as an IT Specialist for System Integration, or demonstrate equivalent practical experience in the IT sector. Mandatory requirements include hands-on experience with iOS devices and basic knowledge of network technology, making this an excellent opportunity to apply specialized technical skills within a leading global engineering and IT firm.