Onsite IT Support Specialist | Onsite IT-Support (m/w/d)

Job Summary

This role is for an Onsite IT Support Specialist dedicated to ensuring the smooth operation of a modern IT infrastructure for a reputable company near Paderborn. The specialist will be responsible for the full lifecycle management of end-user hardware, including the setup, maintenance, and relocation of laptops, printers, and mobile devices. A significant portion of the role involves direct customer contact, efficiently managing and resolving support tickets, and documenting all work meticulously. Key daily tasks include managing printer services, Mobile Device Management (MDM), and supporting video and telephone systems. Candidates must possess a completed IT qualification (e.g., IT Systems Electronics Technician or IT Specialist) or comparable experience, coupled with initial practical experience in an onsite service environment. Proficiency in MS Office products and a strong, service-oriented demeanor are essential for success in this direct-support, customer-facing position.