IT Systems Administrator and Customer Support Specialist | Fachinformatiker/In / Kundensupport / IT-Support

Job Summary

This role is ideal for an engaged IT Systems Administrator or similarly qualified professional looking to join the rapidly growing IT department of a modern full-service media agency. The core responsibility involves providing first-class technical support to small and medium-sized enterprise customers, primarily via phone and online channels. Day-to-day tasks include registering and managing customer domains, analyzing and resolving technical issues related to email accounts, and utilizing remote maintenance software for efficient problem resolution. Candidates must possess strong technical problem-solving abilities and hold a completed vocational qualification in IT Systems Integration or equivalent, though career changers are encouraged to apply. This position offers varied and independent work within a friendly, future-oriented team, personalized learning and development opportunities, flexible vacation planning, and a stable, permanent contract with established core working hours.