1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role is a vital 1st/2nd Level IT Support Specialist position focused on ensuring smooth IT operations for users. Day-to-day responsibilities involve acting as the first point of contact, receiving and classifying IT incidents and service requests via phone, email, and in-person. You will be responsible for resolving issues directly or escalating complex problems to system administrators, meticulously documenting all steps in a professional ticketing system. A key part of the job involves on-site installation and configuration of new hardware and software for end-users and providing general assistance with all IT-related user questions. Candidates must possess completed vocational training in IT, strong knowledge of standard operating systems like Windows and MAC OS X, and proficiency with MS Office/Microsoft 365 products. Experience managing tickets and a strong focus on customer service are essential. This is a full-time, permanent position.