1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role is ideal for a service-oriented IT professional ready to handle frontline technical support and troubleshooting. Day-to-day responsibilities involve receiving and documenting IT inquiries and fault reports via phone, email, and in-person, classifying these incidents, and escalating complex issues to administrators. A core part of the job is the installation and configuration of new hardware and software for end-users, ensuring smooth operations, and providing assistance with all user-related IT questions. The ideal candidate must have completed vocational training in IT, possess strong knowledge of standard operating systems (Windows 7/8/10 or MAC OS X) and MS Office/Microsoft 365, and have practical experience using ticket management systems. Strong communication skills and a high degree of customer focus are essential for success in this dynamic support environment.