IT Systems Technician / 2nd Level Support | IT-Systemtechniker / 2nd Level Support (FiSi) (m/w/d)

Job Summary

This role is for an IT Systems Technician specializing in 2nd Level Support, working within a dynamic IT systems house that serves a diverse client base across Germany and the USA. The successful candidate will be responsible for providing comprehensive onsite and remote support for Windows-based clients, handling hardware and software installations, configurations, and troubleshooting. Key tasks include managing IT-related inquiries, coordinating manufacturer warranty processes, and meticulous documentation of support cases within a ticketing system. This position requires strong problem-solving skills, a customer-focused approach, and the ability to work effectively within a three-shift model from Monday to Friday. It's an excellent opportunity for a professional who thrives in a fast-paced environment and enjoys direct client interaction.