IT Specialist for Onsite Support | Fachinformatiker (all genders) für den IT Vor-Ort-Support
DATAGROUP Köln GmbH
Job Summary
This role involves working as an Onsite Technician, providing crucial 2nd Level User Support for IT systems primarily in Vettelschoß. Day-to-day responsibilities include the installation and configuration of hardware (desktops, notebooks, printers) and software, supporting IT relocations by setting up workstations, and performing essential functional and connectivity tests. A core part of the job is ensuring the smooth operation of Office IT systems. The position requires solid, multi-year experience in user support, gained after completing relevant IT vocational training (such as IT Specialist for System Integration). Candidates must be proficient with professional ticket systems, Windows 10 and 11 operating systems, and the Microsoft Office 365 suite. Success hinges on strong teamwork, excellent communication skills in both German (Fluent, C1) and English, and a pronounced customer and service orientation. This is an attractive opportunity offering a permanent contract and opportunities for professional development in a future-oriented IT field.
Required Skills
Education
Completed vocational training as an IT Specialist for System Integration or IT System Electronics Technician. ITIL Certification is desirable but not mandatory.
Experience
- Multi-year professional experience in user support
- Experience acquired after completing IT vocational training
- Professional experience using a professional ticket system
- Extensive experience with Windows 10 and 11 operating systems
- Extensive experience with common MS Office products / Microsoft Office 365
Languages
Additional
- Must be willing to perform occasional tasks outside of regular working hours. Possession of a Class B or 3 driver's license is required. Location: Onsite service in Vettelschoß (Neuwied district in Rhineland-Palatinate).
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