Technical Specialist | Techniker/in (m/w/d)

Job Summary

This full-time, permanent position seeks a motivated Technical Specialist to manage customer complaints and coordinate repair services efficiently. Day-to-day tasks include processing customer claims, providing quick and effective solutions, and performing technical assessments to initiate repairs. The role requires strong customer communication skills, ensuring transparency by updating clients on repair status and preparing accurate cost estimates (quotations). The specialist is also responsible for coordinating the shipping of repaired devices and spare parts according to logistical guidelines. Key qualifications include a completed apprenticeship or training as an Electronics Technician for Devices and Systems, proficiency in MS Office, and experience working with technical systems. This role offers an attractive, secure income and the potential for direct takeover by the client company.