Service Delivery Manager | Service Delivery Manager (m/w/d)

Job Summary

This Service Delivery Manager role in Neckarsulm is a leadership opportunity focused on maintaining high-quality IT service delivery and customer satisfaction. The successful candidate will be a proactive leader responsible for the technical and disciplinary guidance of the IT Service Team. Day-to-day tasks include managing the entire escalation process, ensuring strict adherence to Service Level Agreements (SLAs), and acting as the primary interface for key customers and contractual partners. You will also support the Enterprise Delivery Manager in contract matters and continuously drive the cross-departmental development of existing services. Key qualifications include a completed technical IT education and practical experience managing remote support, service desks, and ticket systems. This position offers a competitive salary (€65,000 - €70,000), flexible work arrangements, and extensive training opportunities, making it attractive for experienced service professionals seeking career growth.