IT Service Manager | IT Service Manager (m/w/d)

Job Summary

This role involves managing and optimizing IT services and processes for a specialized IT Services and Security company in Munich. The IT Service Manager will be responsible for coordinating activities, aligning with departments on existing contracts, and strategically optimizing the service portfolio based on needs. Key daily tasks include building and expanding existing process landscapes, ensuring documentation and quality control, and establishing an ITIL-based Service Desk. The ideal candidate possesses a relevant IT qualification (e.g., IT Specialist for System Integration), experience in project execution, and strong foundational knowledge of IT infrastructure and communication processes (including data center operations, LAN/WAN, Windows Client/Server, and Workplaces). Strong communication skills and social competence are essential, and an ITIL certification is highly desirable. This position offers an unlimited contract, flexible working hours, the option for home office, and professional development opportunities.