Service Technician in Customer Center | Servicetechniker (m/w/d) im Kundencenter

Job Summary

This role involves supporting customers within an in-house support team, focusing on the installation, configuration, and maintenance of modern AIDA ORGA software solutions. Key responsibilities include implementing Time Management, Workforce Scheduling, Access Management, and Digitalization solutions, serving as the primary technical contact for customers, and performing initial software setups according to client specifications. The ideal candidate will have a background in IT systems, such as an IT Systems Electronics Specialist or IT Specialist for System Integration, demonstrating strong organizational skills, attention to detail, and a commitment to quality. This position is suitable for career changers (Quereinsteiger) with relevant professional experience who are IT-savvy, customer-focused, and eager to learn new application software, ensuring high customer satisfaction through structured and pragmatic problem-solving.