Process Manager, Services (Business Focus) | Prozessmanager (m/w/d) Services

Job Summary

This role is for a Process Manager focusing on the conceptual development and technical support of service application systems crucial for building operations, with a strong emphasis on business administration principles. Key daily tasks involve assessing user requirements, collaborating with developers and consultants to create development concepts, and generating comprehensive documentation and training materials. The manager will also be responsible for conducting staff training and providing essential telephone and in-person support to application users. Ideal candidates must possess a commercial degree or equivalent professional experience, coupled with secure knowledge of complex software systems such as Enterprise Resource Planning (ERP) or Computer-Aided Facility Management (CAFM). This position is vital for GOLDBECK Services GmbH, supporting the optimal management of commercial and municipal real estate assets across Europe by ensuring excellence in planning, construction, and operation.