IT Support Specialist | Mitarbeiter IT-Support (m/w/d)

Job Summary

This role is for an IT Support Specialist providing 1st-level support for an international railway group. You will be responsible for monitoring and reporting on various IT systems, including firewalls, servers, virtualization, switches, and operating systems. Key duties involve initial troubleshooting, meticulous documentation in the ticket system, and escalating complex issues to 2nd-level support. The ideal candidate will have a background in IT, a strong interest in information security, and practical experience with relevant technologies. This is an excellent opportunity for someone looking to grow their IT support career within a supportive environment, with potential for professional development and a path to permanent employment.