IT Support Specialist | IT Support (m/w/d)

Job Summary

This role involves providing essential First Level IT Support for a leading European IT service provider, specifically assisting end-users at a major client (Deutsche Bank). Day-to-day responsibilities include managing the service desk, handling the issuance and return of loan devices, and resolving technical issues related to Windows Notebooks, MacBooks, iPhones, and iPads. The specialist will also handle technical administration, including managing IP telephony, operating systems, and VPN connections, while meticulously documenting all inquiries in the ticketing system. Key qualifications include completed vocational training in IT (e.g., System Integration or IT System Electronics), practical experience supporting both Apple and Windows environments, and proficiency with tools like ServiceNow and Active Directory. The position offers excellent career prospects, a regulated 40-hour work week, flat hierarchies, and the potential for a permanent contract with the client company, making it an attractive opportunity for service-oriented IT professionals.