1st/2nd Level IT Support Specialist | 1st/2nd Level Support Mitarbeiter (m/w/d)

Job Summary

This role involves providing essential 1st and 2nd level technical support, acting as the primary point of contact for users experiencing IT issues. Day-to-day tasks include receiving inquiries and fault reports via phone, email, and in person, analyzing and classifying incoming IT disruptions, and escalating complex issues to system administrators when necessary. A core responsibility is meticulous documentation and tracking of problems within a ticket system until resolution. The specialist will also handle the installation of new hardware and software directly for users and provide general IT assistance. Key qualifications include a completed IT education, strong knowledge of standard operating systems (Windows 7/8/10 and/or MAC OS X), proficiency in MS Office/Microsoft 365 products, and experience with ticket systems. The ideal candidate must demonstrate excellent communication, strong service orientation, and team spirit.