IT Technician (User Support) | IT-Techniker (m/w/d) in Dresden gesucht – Support mit Perspektive

Job Summary

This role is for an experienced, service-oriented IT Technician based in or near Dresden, focusing on providing comprehensive user support within a scientific environment. Day-to-day responsibilities include managing a diverse, heterogeneous IT infrastructure, offering friendly and solution-oriented technical assistance to end-users, and performing installation, configuration, and maintenance of hardware and software components. A key part of the job involves systematic documentation of customer inquiries and solutions using a ticketing system, along with occasional Linux client installations (Ubuntu/Red Hat). The ideal candidate must possess a completed IT vocational training or equivalent qualification, proven experience in a Service Desk or similar IT role, and strong proficiency with Microsoft clients. Fluency in German and a professional, communicative demeanor are essential for success in this long-term, permanent position.