Application Support Specialist | Anwendungsbetreuer (m/w/d) - 290925-1-BON

Job Summary

This role is ideal for a service-oriented IT professional ready to take on the responsibilities of an Application Support Specialist based in Bonn. The core duties involve providing crucial 1st and 2nd level application and user support, including comprehensive telephone troubleshooting and ticket documentation. You will be responsible for resolving fundamental service errors, managing user accounts within Active Directory and Exchange environments, and providing specialized support for Citrix Workspace. Beyond software, the role includes hands-on hardware management, such as setting up meeting technology (laptops, beamers), facilitating video conferences using Cisco WebEx, performing local hardware repairs, inventory management, and PC imaging. Candidates must possess completed IT vocational training, around three years of relevant professional experience, and strong technical knowledge of Windows 10 and MS Office suites. A professional, confident, and service-oriented demeanor, along with fluent German language skills, are mandatory for success in this client-facing role.