IT Application System and User Support Administrator | Sachbearbeitung Administration - IT-Anwendungssystembetreuung/Anwenderbetreuung im Amt für Bürgerdie
Bezirksamt Charlottenburg- Wilmersdorf von Berlin
Job Summary
This role is for an IT Application System and User Support Administrator within the Department of Citizen Services in Charlottenburg-Wilmersdorf, Berlin. The successful candidate will be responsible for providing IT application system and user support, including for mobile citizen services, and managing incoming citizen inquiries via email. Key tasks also involve independently designing, maintaining, and updating the department's internet pages, acting as a service editor for specific services in the Berlin state service database, and handling procurement, orders, and general organizational matters. Additionally, the role includes significant responsibilities during elections and referendums, such as managing election software, overseeing temporary staff, and organizing logistics. This is an exciting opportunity to contribute to a modern administration, offering a secure work environment, continuous professional development, and a good work-life balance.
Required Skills
Education
• Civil Servants: Fulfillment of career requirements for the second entry-level position of career group 1 in the general administrative service (formerly middle non-technical service of general administration) • Salaried Employees: Vocational qualification as Office Management Assistant, Specialist in Office Communication, or Office Communication Assistant; or Legal and/or Notary Assistant; or Administrative Assistant; or completion of Administrative Course I or comparable qualification.
Experience
- Professional experience in IT application system and user support
- Experience in managing email inquiries
- Experience in website design, maintenance, and updating
- Experience as a service editor for public services
- Experience in procurement and organizational tasks
- Experience in the organization, execution, and follow-up of elections/referendums is desired
- At least six months of relevant professional experience in a Citizen's Office (Bürgeramt) if holding a comparable vocational qualification
Languages
Additional
- Willingness to work seasonal office and functional hours, especially during elections/referendums
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